Manajemen Logistik Nonmedis di RSUD Luwuk Kabupaten Banggai: Studi Kualitatif Deskriptif

Non-Medical Logistics Management at Luwuk Regional General Hospital, Banggai Regency: A Descriptive Qualitative Study

Abstract

Manajemen logistik merupakan komponen strategis dalam mendukung keberlangsungan operasional rumah sakit karena memastikan barang penunjang tersedia dalam kondisi, jumlah, dan waktu yang sesuai. Penelitian ini bertujuan menganalisis dan mendeskripsikan pengelolaan logistik nonmedis pada Unit Logistik RSUD Luwuk, Kabupaten Banggai. Penelitian menggunakan pendekatan kualitatif dengan desain deskriptif dan dilaksanakan pada tahun 2025. Data dikumpulkan melalui wawancara mendalam, observasi langsung, dan telaah dokumen. Analisis dilakukan secara tematik melalui reduksi data, penyajian data, dan penarikan kesimpulan, dengan keabsahan data dijaga melalui triangulasi sumber dan metode. Hasil menunjukkan bahwa logistik umum mencakup kebutuhan nonmedis penunjang operasional, antara lain alat tulis kantor dan perlengkapan kebersihan. Penerimaan barang dilakukan melalui pemeriksaan fisik terhadap spesifikasi, kondisi, dan jumlah berdasarkan dokumen pembelian. Barang yang tidak sesuai diklarifikasi dengan vendor, sedangkan barang yang sesuai dicatat dalam sistem inventori. Kendala utama adalah belum sinkronnya waktu kedatangan barang dengan pembaruan data inventori, yang berpotensi menimbulkan perbedaan stok fisik dan catatan sistem serta menghambat perencanaan dan distribusi. Penguatan koordinasi, standar waktu pencatatan, rekonsiliasi stok berkala, dan pengembangan sistem inventori yang lebih terintegrasi diperlukan untuk meningkatkan efektivitas pengelolaan logistik nonmedis.

Logistics management is a strategic component of hospital operations because it helps ensure that supporting goods are available in the appropriate condition, quantity, and time. This study aimed to analyze and describe non-medical logistics management in the Logistics Unit of Luwuk Regional General Hospital, Banggai Regency. A descriptive qualitative approach was used, and the study was conducted in 2025. Data were collected through in-depth interviews, direct observation, and document review. The data were analyzed thematically through data reduction, data display, and conclusion drawing, while source and method triangulation were used to maintain credibility. The findings showed that general logistics included non-medical resources supporting hospital operations, particularly office supplies and cleaning equipment. Goods receiving involved physical inspection to verify specifications, condition, and quantity against purchasing documents. Non-conforming goods were clarified with vendors, whereas conforming goods were entered into the inventory system. The main problem was inconsistent synchronization between goods arrival and inventory-system updates, potentially creating discrepancies between physical stock and system records and affecting planning and distribution. Stronger coordination, clear recording-time standards, periodic stock reconciliation, and a more integrated inventory system are recommended to improve non-medical logistics management.